Privacy Policy – RevoplyAI

At RevoplyAI, protecting your privacy and safeguarding your data are among our highest priorities. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform, website, and related services.

By accessing or using RevoplyAI, you agree to the practices described in this Privacy Policy.

1. About RevoplyAI

RevoplyAI is a Software-as-a-Service (SaaS) platform powered by artificial intelligence, designed to help businesses manage and automate customer conversations across multiple communication channels using their own knowledge base.

For the purposes of data protection laws, RevoplyAI acts as a Data Controller with respect to personal data processed through the platform.

2. Information We Collect

We may collect and process different types of information, including but not limited to:

• Account information (such as name, email address, phone number)
• Company information (company name, industry, connected channels)
• Conversation content processed through the platform
• Technical data (IP address, browser type, device information)
• Usage data and logs (performance metrics, message counts, token usage)

We collect only the data necessary to operate, maintain, and improve our services.

3. How We Use Your Information

The information we collect may be used for the following purposes:

• Providing and operating the RevoplyAI platform
• Training and improving AI responses based solely on the data you authorize
• Account management and customer support
• Monitoring performance and enhancing user experience
• Ensuring security and preventing misuse
• Complying with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

RevoplyAI processes personal data under one or more of the following legal bases:

• Performance of a contract with you
• Your explicit consent
• Our legitimate business interests in operating and improving the platform
• Compliance with applicable legal obligations

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

5. Your Data Protection Rights

If you are located in the European Economic Area (EEA) or subject to similar data protection laws, you have the right to:

• Access your personal data
• Request correction or updates to your data
• Request deletion of your data
• Object to data processing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

6. Log Files

RevoplyAI uses log files as part of standard operational and analytical processes. These logs may include:

• Internet Protocol (IP) addresses
• Browser type and version
• Internet Service Provider (ISP)
• Date and time stamps
• Referring and exit pages

This information is used for system administration, analytics, and security purposes and is not directly linked to personally identifiable information.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember user preferences
• Improve platform performance
• Analyze usage patterns

You may choose to disable cookies through your browser settings. However, doing so may affect certain functionalities of the platform.

8. Third-Party Services and Integrations

RevoplyAI may integrate with third-party services (such as messaging platforms, analytics providers, or cloud infrastructure services). We do not control the privacy practices of these third parties and recommend reviewing their respective privacy policies.

9. Data Security

We implement industry-standard technical and organizational security measures, including:

• Data encryption at rest and in transit
• Access control and role-based permissions
• Enterprise-grade infrastructure security

These measures are designed to protect your data against unauthorized access, alteration, or disclosure.

10. Children's Privacy

RevoplyAI does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected, we will take prompt steps to delete it.

11. Scope of This Policy

This Privacy Policy applies only to information collected through RevoplyAI's online services and does not apply to data collected offline or through third-party websites not controlled by us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Consent

By using RevoplyAI, you acknowledge that you have read, understood, and agreed to this Privacy Policy and its terms.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@revoplyai.com

Company: RevoplyAI